Graymont is committed to providing our customers with accurate and timely technical support to ensure that the customer will maximize the value of the products they purchase from Graymont. The successful implementation of this objective routinely involves personnel from a variety of groups within Graymont including sales, engineering and our laboratory facilities. All of these people are available to our customers, offering recommendations and assistance to address any technical issues that may arise with the use of our products. In addition, Graymont has access to an extensive database of relevant information from a variety of sources within the academic, industrial and governmental research communities.
Beyond our sales staff, there are a couple of very practical forms of support. One is the availability of our engineering staff to assist with issues related to successfully handling and storing our products. Another important asset is the availability of testing facilities. Each Graymont production location features a complete laboratory. In addition, Graymont maintains two central lab facilities featuring additional testing capabilities.
At Graymont our customers are encouraged to work with our personnel to benefit from our experience. Whether it is training seminars, silo designs, or test procedures, our goal is to provide our customers with solutions to whatever challenge may arise when using a Graymont product.